Despec Vision
‘We will fulfil every need for consumable office and computer products’

Despec Mission
´To be the preferred consumable products channel partner for our customers, adding value to their business, our shareholders and employees.´

Business is all about relationships.
Successful business relation-ship is all about people. Despec’s role in the channel is more than just a wholesaler. We see our function as interactive intermediary between vendor / brand owner and reseller.
Not only of products but also of services and information. For all major A-Brands Despec is a leading and successful distributor. As important ingredient for combined success, we consider an open an intensive relation with our suppliers and customers of the outmost importance, both on Corporate and local level.

The Management Concept
Despec’s management concept is based on the total commitment to fulfil the wishes and requirements of our customers and vendors. Servicing these partners in the most reliable and consistent way is therefore the basic principle for the entire Despec management and all Despec employees.
Because of the Despec’s presence as global player in a highly volatile market, high standards are demanded of management and employees: different market circumstances, differences in cultures and traditions characterize the Despec community. Despite these differences, Despec adheres to its vision and mission and, furthermore, maintains a single Corporate Identity.
These principles are upheld by all Despec subsidiaries – all over the world. All local subsidiaries are responsible for servicing their markets in the best possible way. This can only be achieved through local autonomy, high entrepreneurial skills, innovative and creative thinking.

Trade Only
Despec only does business with the reseller. As Dedicated Specialist we are able to meet the combined needs of the vendor and the reseller. Not only as far as the actual distribution goes, but also to translate your marketing activities, distribution and price policy in the channel.
With more than 20 subsidiaries spread out over 3 continents, our network enables us to reach tens of thousands of resellers. A unique proposition acknowledged by all our business-partners, both vendors and resellers.

Brands
Despec is a Brand independent distributor. The wishes and demands of our resellers determine our Brand portfolio. However, our Brand independence does not imply that we are not “Brand Aware”. On the contrary, Despec’s portfolio management is driven by A-Brand policy. From our One-Stop-Shop formula we offer our resellers a very wide assortments of IT consumables, magnetic and optical media, special paper, peripherals and accessories. Low-end hardware such as digital cameras and scanners can also be found in our warehouses. We maintain Pan-European and/or Global contracts, based on intensive local co-operation, with a large number of A-Brand suppliers.
The environment of our market, for both suppliers and resellers, is one of price-driven mentality. It goes without saying that, also at Despec, the driving ambition of all Despec employees is to always supply her customers with the lowest possible price for products and services. The purchasing power of our global network guarantees the right purchasing price. Despec can therefore always quote our partners a price which enables them to offer the end-user a competitive price. However, Despec knows that only a good price is not enough to make resellers successful in the market. Despec sees its role go much further than just “box moving”. The role we are dedicated to: supplier of products and supporting services to our customers.

Assortment
As distributor, Despec offers a very wide assortment. Both the assortment demands of the non-dedicated reseller and the very specialized supplies reseller can be met.
More than 4000 products can be delivered from stock – every day.
We will help you with your assortment – tailor made. Not just a once-only advice but an on-going process so keeping you up to date with developments in our fast moving market.

Product and Sales Training
Each market has its own specialties also the IT consumables market. We therefore organize product training for sales and purchasing employees of our customers. Not only technical product information is shared but also background information about our manufacturers, the size of our market and new developments.

Retail concepts: Food for Profit
For our Retail customers a number of Despec subsidiaries offer a wide range of specific Retail services. Our “Food Concepts” are only one example.

Marketing Support
We see our role, as distributor of all A-Brands, go further than just delivering products. We feel it is also our duty to communicate the marketing vision and the support of our suppliers to you, our customer.
Extensive documentation of just about all Brands is available. Besides this we have a wide range of marketing support tools we offer. Do you have specific wishes? Our specialists will find the solutions for you!

Fulfillment, more than just logistics
A reliable logistic order processing flow is a basic function that we want to be flawless. Our fulfillment services guarantee that our customers can give the best service to their customers whilst reducing the logistic costs.

SAP and E-Commerce
“Systems, Applications, Products in Data Processing (SAP/R3)” is the management integrated system implemented in our company through which we offer our customers the possibility to know in every moment all the information about the stock, products, prices, order history.

E-commerce is part of Electronic Business (E-Business). Despec Romania gives you the opportunity of an interactive and efficient business.

On-line orders
Our customers can choose the category of products and the products - by code, name, price and if they are available on stock, and then they can choose the delivery mode – by post, locally or delivered to the customer‘s center (transport included).
Optional, our customers can attach a short message or comments to the order.
The order goes directly to the sales representative with whom the customer usually works.
Our customers can also follow on-line in which stage the order is: processing, packing, distributing or delivery, and in case of merchandise return, they can obtain a RMA (Return Merchandise Authorization).